Frequently asked questions

Licenses

Which license is right for me?

We offer three licenses. The licenses are based on the yearly total gross revenue of you as an individual, corporation or organisation and the number of employees and independent contractors working with you. The licenses are as follows:

Individual

You are an independent artist, a freelance artist for hire, a hobbyist or a student with less than $100K gross revenue per year than this license applies to you. If you are hired by a company to work remotely and if you are delivering images and movies created with the assets but no 3D data, you can also use this license. However, if the assets you download will be stored on a company server or if you are working on site, the company that hired you will have to purchase a Production or Enterprise license.

Production

This license applies to companies and organisations with up to 10 employees or independent contractors with less than $2M gross revenue per year. You may store the downloaded assets on a company server.

Enterprise

This license applies to companies and organisations with more than 10 employees or independent contractors with a gross revenue per year above $2M. You may store the downloaded assets on multiple company servers across different locations.

Last update on 21. April 2020 by Manuel Casasola Merkle.

What am I allowed to use the assets for?

You may use the assets for commercial purposes such as creating renders, animations, movies, print media and so on for you or your clients. You may not resell, redistribute, or repackage the assets themselves or parts of the assets such as texture maps, or pass the data on to a third party.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Can I use the assets in a commercial video game?

Yes of course, as long the game does not have an Open Source License. If the assets can be accessed or extracted from your game, you must include a text license stating: "Contains assets from Aixterior.com - Assets may not be redistributed."

Please note that it is not allowed to release our images under Open Source licenses (even when the materials are modified). If you are working on a game that is released under an Open Source license, you need to release content that has been created using our materials under a closed source license.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Can I use the free assets for commercial purposes?

You can use the free assets for commercial purposes. The same restrictions as with regularly bought assets apply.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Credits and Orders

Purchase Process Outline

Once you've found an asset you like, you can click on it and it will display details about the asset, including the price in the top left corner of the detail panel.

If you decide to purchase an asset, you can tailor the download settings and resolution to your needs. Upon clicking on the "Purchase" button, a popup will appear with a checkbox which gives you the option to "Pack and Download" the asset, this means that behind the scenes we're zipping a folder with your requested specifications and it will automatically download! If you unckeck this option, the file will not download automatically, but you can always return and download the files at your leisure.

It's important to note that packing and downloading the file may take some time as the zipped folder is compiled, but once this is done for the first time, all downloads following that will happen immediately!

Once this process is complete, you can redownload the asset at any time, and it should appear in the "My Assets" section to indicate that it's already been purchased.

*Note that sometime while using Mozilla Firefox, the request may time out. You can tell that this is happening if the "Pack and Download" button gets stuck on "Requesting_". Should you encounter this problem, simply restart your browser. If this does not address the issue, please email us at support@aixterior.com

Last update on 19. August 2020 by Manuel Casasola Merkle.

Can I download assets again without cost?

Yes! You can redownload all your assets as often as required. If you download an asset you already own, you won't be charged again, even if you change the resolution or download settings.

Last update on 9. July 2020 by Manuel Casasola Merkle.

What currency are the prices in?

Since we are based in Europe we will be creating our pricing in Euros.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Do the prices shown on the "Pricing" page include VAT?

No, they do not include VAT. Value Added Tax will be automatically added to every payment if your country or state has adopted the use of VAT.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Can I try the assets first?

There is a set of free assets that you can download with no cost immediately. Go to "Browse" and then click on "Free" in the category pane or search for "Free" in the search bar. However, you have to sign up for an account before downloading free assets.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Which payment methods are accepted?

We accept payments via Visa and Mastercard. You can use PayPal too.

Last update on 21. April 2020 by Manuel Casasola Merkle.

My payment was declined, what should I do?

If your credit card is being declined, it means your card issuer (your bank) is blocking the payment. We unfortunately do not have any additional information about why your card is being declined.

To get the payment processed, please call your bank and explain to them you want to make this purchase. Ask them to authorize the payment and try making the purchase again.

If this does not help, please contact us at support@aixterior.com and we will assist you as best we can.

Last update on 19. August 2020 by Manuel Casasola Merkle.

How many credits does a download cost?

Assets have different price points depending on various factors such as scale, complexity, labour and possible other unique qualities of the asset such as rarity or specific detail.

Last update on 21. April 2020 by Manuel Casasola Merkle.

How long are my credits valid for?

Credits expire 3 years after purchase.

Last update on 21. April 2020 by Manuel Casasola Merkle.

What are credits used for?

Credits are used to download Aixterior assets. As soon as you purchase a credit pack the credits will be added to your account and the amount of credits you own will be shown in the top right corner of the website and on top of your account page. Each asset consumes a different amount of credits when downloaded. Once you have downloaded an asset once, subsequent downloads won't affect your credit count.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Accounts

Do I need an account?

Yes, you'll need to sign up for an account to purchase credits and download assets. Even in the case of downloading free assets, you have to create an account first in order to do so.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Where can I find my invoices?

After purchasing credits you'll receive an email with your invoice attached. You can view and download all your invoices from the "Invoices" area of your user account that can be reached via the drop down menu in the top right corner of the website.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Is there a student discount available?

We want to support students. If you are a student please write an email to support@aixterior.com with a copy of your student ID attached and we'll figure out a discount for you.

Last update on 21. April 2020 by Manuel Casasola Merkle.

I lost my password, what do I do?

You can request a password reset anytime from the login dialog. You have to know the email address you used for sign-up, though.

Last update on 21. April 2020 by Manuel Casasola Merkle.

General

How do I know if I own an asset?

The asset will be marked with a solid circle in the bottom left corner.

Last update on 19. August 2020 by Manuel Casasola Merkle.

Which types of assets exist and how do I use them?

We aim to provide all the necessary elements of a biome with both open and closed 3D scans, 3D plant models, 2D plant atlases, high quality surface materials and HDRIs.

Last update on 21. April 2020 by Manuel Casasola Merkle.

What is a biome/ecosystem?

“An ecosystem is a community of living organisms in conjunction with the nonliving components of their environment, interacting as a system.” - Wikepedia

At Aixterior, we view biomes/ecosystems as the essential elements needed to create a convincing and immersive environment.

Last update on 21. April 2020 by Manuel Casasola Merkle.

How can I reach out to the team?

Please write an email to support@aixterior.com

Last update on 21. April 2020 by Manuel Casasola Merkle.

How often are new assets added to the library?

New assets are added every week.

Last update on 21. April 2020 by Manuel Casasola Merkle.

What is Aixterior?

Aixterior is an online library of high quality photogrammetry scans which aims to provide a complete toolset to facilitate the creation of immersive and convincing 3D worlds.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Technical Questions

Which resolutions do you offer for textures?

All maps included with the assets are available in 4 different resolutions: 1K (1024px x 1024px), 2K (2048px x 2048px), 4K (4096px x 4096px) and 8K(8192px x 8192px). You have to choose one resolution option when downloading an asset, but you can redownload the asset with different resolutions anytime.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Which file formats are supported?

Aixterior assets come in the following formats. All geometry files are in the Autodesk Filmbox (.fbx) format to facilitate minimal file sizes and flexibility regarding compatibility. Most texture maps are in JPEG (.jpg) format. Displacement maps come in two variants: as JPEG (.jpg) and half-float OpenEXR (.exr) files. HDR Skies are provided as half-float OpenEXR (.exr) files.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Do the assets come with LODs?

All Photogrammetry 3D scanned assets offer 6 levels of detail (LODs). The polycount is dependent on the topology. The 3D plants only come with one geometry file.

Last update on 21. April 2020 by Manuel Casasola Merkle.

What is the scene scale you are using?

The asset dimensions are based on meters.

Last update on 21. April 2020 by Manuel Casasola Merkle.

With which applications are the assets compatible?

The assets can be used in all rendering applications and game engines that can read .fbx geometry files and .jpg and .exr texture map files. The assets support both roughness and specular workflows. The displacement maps on the photogrammetry scanned 3D assets come as a normalized version that has a value range of 0 -1 and a real world version that encodes the amount of displacement in real world units based on meters.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Are the assets pre-lit? Are the assets albedo maps de-lit?

No, we take particular care in ensuring that assets are lighting-neutral and unlit to ensure flexibility for all possible lighting conditions.

Last update on 21. April 2020 by Manuel Casasola Merkle.

Are all surface scans tileable?

Yes! All texture maps of surface material scans are fully tileable.

Last update on 21. April 2020 by Manuel Casasola Merkle.

When in doubt...

When in doubt, or if you don't find an answer to your question here, send us an email!

Email us at support@aixterior.com

Last update on 19. August 2020 by Manuel Casasola Merkle.